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All parties to a prize dispute must agree to the process for arbitration to proceed. Gateway Casinos - Point Edward. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario AGCO. When an ownership dispute occurs, options are available, as follows. Gateway Casinos - Thunder Bay. Gateway Casinos - Thousand Island. Gateway Casinos — Sault Ste Marie. Individuals who are self-excluded from slots and casinos in Ontario are not permitted to access a slots or casino gaming site to redeem lottery prizes. Rideau Carleton Raceway Casino. It is also closed on Saturday if a statutory holiday falls on a Monday or Friday and so this service is not available at gaming sites on these days. There are times when ownership of a lottery prize is disputed by the claimants and other parties. Please Note: An Ontario Health Card may not be an acceptable form of identification at all locations offering on-site prize claim services. Legal Information. See how to claim prizes for international residents. Skip Navigation OLG. This age restriction also applies to anyone who may wish to accompany you as you claim your prize. Prize claims should be presented at least one hour before the closing time for lottery prize claims to ensure contact can be made with the OLG Prize Centre to verify the claim. How to Claim Prizes Find the forms and information you need to claim single and group prizes. If you have questions about whether or not your chosen form of identification will be accepted, please contact the site in advance of making your claim. Shorelines Slots at Kawartha Downs. OLG Prize Centre is closed on all statutory holidays. OLG's goal is to ensure that the right prize is paid to the right person s every time. Some sites may require you to enter the gaming floor to access this special service. Gateway Casinos — Hanover.{/INSERTKEYS}{/PARAGRAPH} {PARAGRAPH}{INSERTKEYS}Find the forms and information you need to claim single and group prizes. See the list of participating sites below. Any party to a prize dispute is advised to obtain independent legal advice. Please note that you must be 19 years of age or older to enter these locations. Toggle navigation olg.